Vinarchy Careers Home

Senior Labour Supervisor (Central Otago, New Zealand)

Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.

Role Details

We are now searching for an experienced Senior Labour Supervisor to be based at our Claim 431 Vineyard in Central Otago, New Zealand. The Senior Labour Supervisor will be responsible for overseeing daily vineyard operations, supervising a team of workers, ensuring productivity and safety standards are met, and ensuring the effective completion of all vineyard tasks. Reporting to the Vineyard Manager, the Senior Labour Supervisor will use their leadership skills, knowledge of vineyard practices, and the ability to coordinate and manage multiple tasks in a dynamic environment.

This is a full-time, permanent position.

Key Responsibilities Include

Plant Maintenance
Pruning (2-3 months each year)
Vineyard and Vehicle Operations
Monitoring and recording
Supervision of Staff
Shoot thinning – ensures that there are an adequate number of shoots per cane and that there is appropriate spacing between each shoot as required
Bud rubbing – ensures all the low growth from the bottom of the vines is removed as required
Leaf plucking – ensures any dead or rotten leaves are removed from the vine as required
Cluster thinning – ensures any excess clusters of grapes are removed if vines are too over-crowded
De-Latering – ensures any lateral shoots are removed from around bunches of grapes as required
Wire Lifting – ensures all the wires are lifted onto the vines to keep the canopy upright as required
Wire dropping – ensures wires are dropped after pruning vines
Ensures other staff are trained to appropriate standards to assist with performing plant maintenance tasks
Puts up and removes bird nets as and when required
Hand harvests as required
Trains young vines as required

What You'll Bring

Must have experience with a similar type work such as horticulture/agriculture/viticulture
Takes responsibility for their duties with little or no oversight
Is able to make autonomous decisions relating to their area of responsibility
Takes responsibility for making decisions and takes actions relating to their work
Has the ability to refer to others when assistance is necessary
Open and direct – communicates in a clear, courteous manner
Willingly answers questions and concerns raised by other
Solves day-to-day problems
Thinks ahead, beyond the day-to-day – anticipating and planning for likely outcomes of current actions
Considers the risks in a situation and ensures actions and solutions are safe
Follows and complies with all standard procedures for work tasks
Able to work on, and keep track of, several tasks at once
Well organised – meets deadlines & commitments even when interrupted
Shows attention to detail - notices and corrects errors
Respects people and treats them as individuals
Doesn’t assume that colleagues will have the same values or cultural identity as them
Works effectively and co-operatively with others; establishes and maintains good working relationships

What We Offer

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team. You’ll also have access to:

Wine allowance and access to unique wine specials
Volunteer on our Go Beyond Day to make a difference
Earn bonus leave for your loyalty, plus celebrate your work Anniversary with a day off
Access to an extensive online learning library
Employee Assistance Program + other exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!

At Vinarchy, we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.

Brand Home Supervisor - Church Road (NZL Hawkes Bay Church Road, New Zealand)

About Us

Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

About the Role

We're looking for a Brand Home Supervisor to be based at our highly acclaimed Church Road winery that is known for their commitment to excellence in winemaking that has lasted over 125 years - based in the heart of Hawke's Bay, New Zealand. The Brand Home Supervisor is responsible for delivering a quality brand experience for every visitor, creating brand loyalty whilst achieving the overall commercial aspirations of the business. The purpose of this role is to educate all visitors to the site by communicating the brand story with confidence through tutored wine tastings and tours. The Brand Home Supervisor is required to direct team members to enhance and maximize visitor experiences.

The position will be flexible to undertake the various tasks required each day to operate the Visitor Centre, as directed by the Brand Homes Manager. It is essential that this role works effectively as part of a team and enjoys the variety and interaction with consumers.

This is a full time permanent opportunity.

Key Responsibilities

Staff development & Customer Service

Deliver the brand story through tutored tasting and tours
Maintain a professional work environment including site cleanliness, uniform and appearance.
Complete all training as required to fulfil the requirements of liquor licensing, wine education and to conduct a tutored wine tasting and tour.
Assist in giving ongoing training to team members in line with the skills matrix
Feedback all customer service communication ensuring processes and standards are maintained.
Support team development through on the job training of tasting and experience module.
Assists customers in finding products, making selections and purchasing items.
Maintains a favourable working relationship with all Vinarchy employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
Site security – ensure the building is left secure when unattended.

Planning, Communication & Reporting

Report customer feedback to the Brand Homes Manager to ensure procedure and processes are adhered to and modified where appropriate.
Manage and action Cellar Door and Experience Email inboxes
Contribute to all staff meetings.
Manage experience and tasting bookings systems

Budgets & Business

Strive to achieve daily, weekly & monthly sales objectives
Strive to achieve weekly and monthly wine club acquisition targets
Manage daily staff levels to business requirements
Bring innovative ideas to drive overall business to the cellar door
Assist with stock control and daily reconciliations, manage stock ordering
Assist with wine library management / develop monthly CD back vintage promotions
Manage third party wine orders

Health, Safety & Compliance:

Adhere to company QSE (Quality, Safety, Environment) policies and procedures, including responsible service of alcohol and workplace safety.
Actively participate in training, CSR activities, and report any risks or concerns related to safety, product integrity or compliance.
Behaving in a manner that does not put the safety and integrity of you, others, the environment or the company at risk.
Treating all people with respect and in accordance with the company’s policies

What You'll Bring

Essential

Previous Restaurant, Hotel or Cellar Door supervisor experience
Previous wine retail experience
An appreciation and understanding of wine and wine styles
Proven high standard of customer service skills, eye for details
Prepared to work a seven-day roster
Ability to present to groups up to fifty guests (public speaking)
Ability to work competently under pressure
Committed to team, company and excellence
Self-discipline and initiative
The work requires some physical exertion such as long periods of standing; recurring bending, crouching, reaching, or similar activities; recurring lifting of moderately heavy items such as wine cartons and merchandise boxes. The work may require specific but common physical characteristics and abilities such as lifting up to 12kg

Desirable

Current liquor licence
Liquor industry experience
Wine/product knowledge
Booking / POS system experience
WSET 2 or above / Sommelier equivalent
Hawkes Bay & NZ wine knowledge
First aider
Forklift license

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You’ll also have access to:

Annual wine allowance and access to unique wine specials
Paid Parental Leave
Go Beyond Day - make a difference in your local community
Access to an extensive online learning library
Private Health Insurance Discounts & Annual Flu Vaccination Program
Employee Assistance Program & Various exclusive employee discounts

Ready to redefine your future? APPLY TODAY!

Cellarhand (Marlborough, New Zealand)

About Us

Vinarchy. Redefining Wine.

Formed in 2025 through the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is a bold new force in the global wine industry. With operations spanning Australia, New Zealand, Spain, Italy, South Africa, Chile, and the U.S., we manage the full wine journey—from grape to glass.

Our portfolio includes global icons like Jacob’s Creek, Hardys, and Campo Viejo and rising stars including Grant Burge, Petaluma, St Hugo, and Brancott Estate, plus many more. We are imaginative, ambitious, and unafraid to challenge convention as we shape the future of wine.

About the role

Cellarhands are responsible for the preparation and blending of wine for bottling, while ensuring wine movements are completed accurately, on time, and with due regard to quality, hygiene, and safety.

The position contributes to the Vinarchy Winemakers vision and mission and strives for continuous improvement in all that we do. It aims to achieve best practice, find new and better ways, leave our place better than we found it and contributes to creating a place where you want to work.

Key Responsibilities Include:

Key Responsibilities

Performing cellar duties as delegated by the Winemaker Team. At all times following documented standard operating procedures. Typical duties are wine tanker loading, pump and rack transfer jobs, clarification operations, addition/adjustment and mixing, tank cleaning, flexibag loading, and assisting in the Cask Line from time to time as required.
Maintaining a hygienic and safe working environment by continually attending to good cellar housekeeping and cleaning.
Ensuring that personal protection (PPE) and safety equipment is used at all times and that issued work uniforms/PPE are correctly worn.
Complete cellar works orders accurately and neatly.
Contribute to continuous improvement and problem solving in the winery.
Train other staff on tasks you have been deemed competent on – as and when required.

Teamwork:

Assists Management and other staff members to achieve efficiency, quality and yield targets.
Assists on other sites within the region as required.
Fosters and enhances co-operation by working constructively with team members.

Quality, Safety and Environmental Compliance

The company is committed to maintaining the highest level of performance in all aspects of product quality, health and safety, food safety and environmental management (“QSE”).
As an employee, you will meet our QSE obligations by:

Ensuring relevant legislation and the company’s systems, policies, standards and procedures are implemented and maintained to comply with QSE policies, standards and procedures.
Actively supporting and participating in the company’s corporate social responsibility initiatives and activities.
Treating all people with respect and in accordance with the company’s equal opportunity and unacceptable behaviour policy.
Understanding the importance of responsible drinking and acting in line with our responsible drinking obligations.
Behaving in a manner that does not put the safety and integrity of you, others, the environment or the company at risk.
Actively participating in QSE training and initiatives.
Actively participating in rehabilitation processes designed to return you to normal work duties.
Reporting concerns to your manager in respect to any practices that could impact on people, product or the company’s reputation.

What you will bring:

A can-do attitude, to be hard working and have the ability to thrive in a continuous improvement environment with a safety focus
To have worked across at least 2 vintages with further experience outside of vintage
Previous experience working in a large technological winery would be advantageous
To have specific skills or experience in the operation of any of the following equipment: crossflow filtration, centrifuge, decanter, flotation, dynamos
A practical aptitude and good communication skills.
A good level of strength and fitness are important as these roles are physically active
A full clean Driver’s Licence is desirable
An interest in wine would be advantageous

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.
We offer a competitive rewards package and the opportunity to work with a world-class team.

You’ll also have access to:

Staff wine allowance and access to unique wine specials
Paid Parental Leave
Vinarchy Anniversary Day off
Go Beyond Day - making a difference in your local community
Access to an extensive online learning library
Annual Flu Vaccination Program
Employee Assistance Program
Exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!

At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.

#LI-DNI

Cellar Door Host (NZL Hawkes Bay Church Road, New Zealand)

About Us

Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

About the Role

We're looking a Cellar Door Host/Duty Manager to be based at our highly acclaimed Church Road winery that is known for its commitment to excellence in winemarking that has lasted over 125 years - based in the heart of Hawke's Bay, New Zealand. Our Cellar Door Hosts are responsible for delivering the Brand Home Vision whilst achieving the overall commercial aspirations of the business.The purpose of this role is to educate visitors to the site by communicating the brand story with confidence through tutored wine tastings, and experiences, to drive wine club acquisitions and retail off premise sales. The Cellar Door Hosts will be flexible to undertake the various tasks required each day to operate the Brand Home, as directed by the Brand Homes Manager. It is essential that these roles work effectively as part of a team and enjoy the variety and interaction with consumers. There will also be an opportunity for the Cellar Door Host to take on additional Duty Manager responsibilities outlined below.

A high level of initiative, customer service and wine knowledge are essential in providing an exceptional experience to all visitors to the site.

This is a permanent, part-time position offering 30 hours per week.

Key Responsibilities

Duty Manager

Ensuring age limits are enforced, IDs checked and overall responsible and legal drinking requirements met.
Manage the cellar door email and online booking systems to optimize daily business.
Daily till reconciliations, management of discount allowances, issuing/redeeming vouchers.
Communicate with the catering contractor to manage daily bookings.
Daily organization of the day’s tastings and experiences, allocating workstreams to the Cellar Door Hosts
Managing payroll by monitoring daily staff levels to the business requirements.
Bring innovative ideas to drive overall business to the cellar door.
Trouble shooting when problems arise with onsite systems
Overall oversight of premises and security

Staff development & Customer Service

Deliver the brand story through tutored tasting and experiences, ensuring brand and commercial expectation alignment.
Maintain a professional work environment including site cleanliness, uniform and appearance.
Complete all training as required in order to fulfil the requirements of liquor licensing, wine education and wine tastings and tours.
Feedback all customer service communication ensuring processes and standards are maintained.
Assist with stock control and daily reconciliations.
Assist customers in finding products, making selections and purchasing items.
Maintain favourable working relationships with all Vinarchy employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
Maintain site security, ensure the building is left secure when unattended.

Planning, Communication & Reporting

Report customer feedback to the Brand Homes Manager to ensure procedure and processes are adhered to and modified where appropriate.
Contribute to all staff meetings.

Budgets & Business

Strive to achieve daily, weekly & monthly sales objectives.
Strive to achieve weekly and monthly wine club acquisition targets.

Health, Safety & Compliance:

The Company is committed to maintaining the highest level of performance in all aspects of quality, safety and environmental management (“QSE”).

As an employee, you will meet our QSE obligations by:

Complying with relevant legislation and the Company’s QSE policies, standards and procedures.
Actively supporting and participating in the Company’s corporate social responsibility initiatives and activities.
Treating all people with respect and in accordance with the Company’s equal opportunity and unacceptable behaviour policy.
Understanding the importance of responsible drinking and acting in line with our responsible drinking obligations.
Behaving in a manner that does not put the safety and integrity of you, others, the environment or the company at risk.
Actively participating in QSE training and initiatives.
Actively participating in rehabilitation processes designed to return you to normal work duties.
Reporting concerns to your manager in respect to any practices that could impact on people, product or the company’s reputation.

What You'll Bring

Essential

Duty Manager's License
Sales experience, preferably in a retail environment with specified sales targets
An appreciation and understanding of wine and wine styles An appreciation and understanding of wine and wine styles
Proven customer service skills
Prepared to work a seven-day roster
Ability to present to groups up to fifty guests (public speaking)
Ability to work competently under pressure
Self-discipline and initiative
Excellent Communication skills
Team player – Committed to team, company and excellence
The work requires some physical exertion such as long periods of standing; recurring bending, crouching, reaching, or similar activities; recurring lifting of moderately heavy items such as wine cartons and merchandise boxes. The work may require specific but common physical characteristics and abilities such as lifting up to 12kg

Desirable

Current liquor licence
Liquor industry experience
Wine/product knowledge

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You will also have access to:

Annual wine allowance and access to unique wine specials

Paid Parental Leave
Go Beyond Day - make a difference in your local community

Access to an extensive online learning library
Private Health Insurance Discounts & Annual Flu Vaccination Program
Employee Assistance Program & Various exclusive employee discounts

Ready to redefine your future? APPLY TODAY!

Personal Assistant to Supply Chain and Sales UK (Weybridge, United Kingdom)

About Us

Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

About the role

We are looking for an organised and proactive individual with a passion for supporting senior leaders to join our team.

In this pivotal role, you will act as a key business partner to the UK Supply Chain and Sales Leadership Teams, providing high-quality coordination and administrative support. You will play an active part in streamlining processes and enhancing systems.

Please note that this is role is part -time (4 days a week, Monday-Thursday).

Key Responsibilities Include

Supporting the development of key business processes & projects to ensure the smooth running of the business.
Anticipate UK Supply Chain and Sales Leadership team needs & taking prompt action to fulfil commitments.
Managing Information flow to & from UK Supply Chain and Sales Leadership team.
Itinerary Management – diary planning and organising, scheduling meetings, planning of departmental functions/events/meetings.   Anticipate the needs of the diary work schedule and deliver necessary elements of support when and where appropriate e.g. correspondence, documents, presentations etc
Communication – handling phone calls, written and face to face requests and queries.  Coordinate on boarding of new hires within the UK Supply Chain and Sales Leadership team and across the operations team where appropriate.
Lead and co-ordinate the UK Supply Chain and Sales Leadership team meetings schedule and supporting processes for report management for calendar year including writing agendas and action points. 
Customer Visits and set piece events – Manage the full itinerary of visits, significant meetings (internal or external) and departmental meetings of which the UK Supply Chain and Sales Leadership team is responsible for.  Liaise with customers, commercial, suppliers regarding meetings or visits both local and internationally.  Supporting travel and diary requirements.
International leadership meetings – organise and coordinate senior leadership group meetings from across Vinarchy that are being held at the Weybridge office.
Support agenda coordination and ensure facilities and all other requirements are well presented to support the agenda.

What You'll Bring

Experience: 5 years’ work experience working as PA or EA to Director(s) at Board level
Advanced Microsoft Office skills
High Emotional Intelligence Level
Excellent communication skills
Excellent organisational skills
Ability to build productive working relationships
Proactive
Basic financial management understanding
Excellent verbal and written skills
Good telephone manner
Proactive and flexible approach to work
Approachable
Efficient time management/meets deadlines
Strong Word/Powerpoint/Excel skills

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You will also have access to:

Annual wine allowance and access to unique wine specials
Flexible working (Up to 2 days working from home)
Paid Parental Leave
Start your weekend early with our Fast Friday finishes!
Modern office located Bristol or Weybridge
Go Beyond Day - make a difference in your local community
Access to an extensive online learning library
Private Health Insurance Discounts & Annual Flu Vaccination Program
Employee Assistance Program & Various exclusive employee discounts

Ready to redefine your future? APPLY TODAY!

QA Specialist (Marlborough, New Zealand)

About Us

Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

About the role

To support the wider vineyards operations team and technical Services team to maintain regional standards for all canopy management tasks, undertaken by Contract labour teams. Perform day to day quality assurance checking, data collection, work planning and reporting, disease monitoring on the corporate vineyards in Marlborough.

Key Responsibilities Include:

Vineyard Activities:
Carry out day to day vineyard tasks as directed, safely, effectively, and efficiently, using viticultural best practice. Duties may include:
•   pest and disease monitoring
•   Summer and winter young vine training
•   Quality assessment (QA) of all pruning and wrapping tasks across the Marlborough vineyards
•   Hand harvest - QA of hand picking standards
•   Yield monitoring and assessment
•   Harvest grape sampling
•   QA of bud rubbing, wire lifting, shoot thinning, second set, crop thinning and leaf plucking
•   Planting vines
•   Soil and leaf sampling
•   Assessing the efficacy of canopy sprayers using spray papers

Planning and Problem Solving:
•   Plans efficient use of own time on the job.
•   Ensures programmes of work completed effectively and efficiently.
•   Keeps diary of key activities / learning in seasonal aspects of vineyard management.
•   Able to problem solve simple problems that occur and action a solution.
•   Data collection, management and work planning and reporting as required

Teamwork:
• Assists Management and other staff members to achieve quality and yield targets.
• Assists on other company vineyards within the region as required
• Fosters and enhances co-operation by working constructively with team members.

Health, Safety, Quality and Compliance
The Company is committed to maintaining the highest level of performance in all aspects of quality, safety and environmental management (“QSE”).

As an employee, you will meet our QSE obligations by:
• Complying with relevant legislation and the Company’s QSE policies, standards and procedures.
• Actively supporting and participating in the Company’s corporate social responsibility initiatives and activities.
• Treating all people with respect and in accordance with the Company’s equal opportunity and unacceptable behaviour policy.
• Understanding the importance of responsible drinking and acting in line with our responsible drinking obligations.
• Behaving in a manner that does not put the safety and integrity of you, others, the environment or the company at risk.
• Actively participating in QSE training and initiatives.
• Actively participating in rehabilitation processes designed to return you to normal work duties.
• Reporting concerns to your manager in respect to any practices that could impact on people, product or the company’s reputation.

What You’ll Bring:

Essential:
• Ability to work with an IPad and use email applications to effectively communicate and time manage.
• Good understanding of viticultural practices
• Growsafe Certificate.
• Accepted level of literacy and numeracy.
• Vineyard equipment handling ability.
• Ability to relate well to other staff and an ability to work as part of a team.
• Embraces company values.
• Enthusiastic and motivated.
• Honest and reliable.
• Organised
• Sets high standards.
• Strong work ethic.

Desirable:
• Basic understanding of plant physiology and nutrient disorders
• Basic First Aid Certificate.
• Approved Handler Certificate.
• Certificate or Diploma in Viticulture / Horticulture (Level 2) or (Level 4).
• Demonstrated vineyard experience.
• Mechanical inclination / aptitude.
• Able to work without supervision.
• Interest in viticulture and wine.

Special Conditions (if any):
• Hold and maintain full NZ driver’s licence.

Why Join Us?

You’ll also have access to:
• Staff wine allowance and access to unique wine specials
• Paid Parental Leave
• Loyalty Leave - earn up to 1-week additional annual leave after 5 yrs
• Vinarchy Anniversary Day off
• Go Beyond Day - making a difference in your local community
• Access to an extensive online learning library
• Annual Flu Vaccination Program
• Employee Assistance Program
• Exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!

Assistant Brand Home Manager Berri (Berri, Australia)

About Us

Vinarchy. Redefining Wine. 

About the Role

We're looking for an Assistant Brand Home Manager to be based in Berri, and provide support the Precinct Manager and broader Cellar Door team by delivering an exceptional wine experience to visitors of the Berri Cellar Door. In this role you carry out a variety of tasks including designing weekly rosters, logistics of stock management and order fulfilment, conducting invoicing and banking procedures, and coaching and mentoring the Cellar Door Hosts on site. You may also be required to promote and communicate to the premium wine club, develop & deliver tastings and experiences or conduct storeroom tasks. This is a hands on role.

This is a permanent, part-time opportunity offering 4 days per week.

Key Responsibilities

Supervise and administer daily sales through various site sales channels
Support the Precinct Manager to develop a highly professional & efficient cellar door
Maintain web stores, order forms and tasting notes.
Support the broader Cellar Door team to sign customers up to Distinction Wines Platform
Ensure that all visitors to the Cellar Door are hosted in a warm and professional way
Upkeep of cellar door appearance
Staff supervision and leadership
Conduct the recruitment and onboarding process for new casual staff
Organise monthly educational wine tastings for staff
Create weekly rosters
Conduct performance assessments for casual staff when required
Ensure compliance of Liquor Regulations at all times
Maintenance or implementation of daily Housekeeping and Cleaning Schedule
Organise stock ordering, receival and storage as well as weekly cycle counts
Closing and balancing till (against cash takings and JDE)
Carry out banking and cash control procedures
Ordering merchandise, stationary, collateral in conjunction with the Precinct Manager
Ensure all staff adhere to HAACP, Food Safety and other CWAU policies and procedures
Represent Cellar Door at a local tourism level
Other duties as directed by the Precinct Manager

What You'll Bring

Minimum 1 years’ experience managing hospitality/ retail/ cellar door (highly desired)
Availability across a 7-day roster
Excellent written and verbal communication skills
Excellent people management skills
Growth-mindset and the willingness to learn a variety of different skillsets
Exceptional customer service skills
Strong time management and prioritisation skills
Ability to think logically and solve problems
Ability to work autonomously and part of a team.
Knowledge of Microsoft, JDE and POS systems
Knowledge of Australian wine styles and regions
A genuine interest in wine and the ability to passionately convey our brand history
Ability to manage a small team of employees
Stock management and control
Ability to work in a fast-paced environment
Knowledge of day-to-day cellar door or retail operations
No formal qualification required

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You’ll also have access to:

Staff wine allowance and access to unique wine specials 
Paid Parental Leave
Loyalty Leave  - earn up to 1-week additional annual leave after 5 yrs
Vinarchy Anniversary Day off 
Go Beyond Day - making a difference in your local community 
Access to an extensive online learning library 
Annual Flu Vaccination Program 
Employee Assistance Program 
Exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!

Electrician - Berri (Berri, Australia)

About Us

Vinarchy. Redefining Wine. 

About the role

We are now recruiting for a Reliability Electrician to join our Packaging Maintenance team in our state-of-the-art bottling facility. In this role you will be exposed to industrial automation and required to troubleshoot, maintain and optimise performance of the associated electrical equipment, while providing day to day support to Packaging Production.

You will be based in the Berri Estates Packaging in Berri, South Australia.

This is a full-time and permanent shift working role.

Annual Salary: $80,798 - $96,000 AUD + super + $650 AUD Wine Allowance.

Key Responsibilities Include

Ensure safe work practices are followed in conjunction with Vinarchy policies and procedures
Implement and improve preventative maintenance programs
Breakdown repair and problem solving
Repair and maintain a wide range of process equipment and electrical infrastructure
Implement and commission projects/capex initiatives
Work closely with the Production team to achieve reliability and efficiency targets

What You'll Bring

Class 1 unrestricted electrical license
Proactive thinker who enjoys problem solving
A team player with a positive attitude
Continuous Improvement mindset
Excellent organisational skills and a passion for wine!

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You’ll also have access to:

Staff wine allowance and access to unique wine specials 
Paid Parental Leave
Loyalty Leave  - earn up to 1-week additional annual leave after 5 yrs
Vinarchy Anniversary Day off 
Go Beyond Day - making a difference in your local community 
Access to an extensive online learning library 
Annual Flu Vaccination Program 
Employee Assistance Program 
Exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!

Area Foreperson (Marlborough, New Zealand)

About Us

Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

About the role

This position assists the Sites Managers and Viticulture Technicians with oversight, coordination, planning and technical expertise for Vineyard Operators based on corporate vineyards while also actively participating in operational tasks.

Key Responsibilities Include:

Oversee vineyard operations and assist with planning.
Manage vine health, irrigation, and machinery.
Monitor team performance and data entry.
Collaborate with regional teams and contractors.

What You’ll Bring:

Viticulture experience and machinery operation skills.
Strong communication and leadership abilities.
Growsafe & Approved Handler Certificates (or willingness to obtain).
Basic computer skills (iPads, emails, scheduling).

Why Join Us?

You’ll also have access to:

Staff wine allowance and access to unique wine specials
Paid Parental Leave
Vinarchy Anniversary Day off
Go Beyond Day - making a difference in your local community
Access to an extensive online learning library
Annual Flu Vaccination Program
Employee Assistance Program
Exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!

Packaging Operator (Rowland Flat St Hugo, SA, Australia)

About Us

Vinarchy. Redefining Wine. 

About the Role

We are now recruiting for two Grade 1 Packaging Operators to join our Packaging Operations team based in Rowland Flat, South Australia. In these roles you will develop and begin to apply skills in packaging and perform a range of duties, contributing to the packaging of a high-quality finished product. This is a great opportunity to be part of a dynamic and supportive workplace in the heart of South Australia's wine region.

These are casual positions offering flexibility around other commitments.

Key Responsibilities

Carry out various tasks as directed, in accordance with assessed level of competence
Undertake training in the operation of packaging equipment and machinery in accordance with manufacturers’ instructions and company procedures, with maximum efficiency, ensuring all quality, safety and environmental standards are met
Understand and comply with safe operating procedures (SOPs), picture process maps (PPMs) and good housekeeping practices
Carry out prescribed quality checks and monitoring to ensure all finished goods are produced within specification to a high-quality standard
Maintain plant to operating standard (including housekeeping and preventative maintenance)
Participate in and support 5 Stars continuous improvement activities (after receiving appropriate training)
Identify and report incidents and hazards and report them in accordance with company policies and procedures (IRIS reports)
Clearly understand production targets and be actively involved in identifying and eliminating inefficiencies
Understand the content of visual performance management (VPM) boards
Understand and adhere to departmental and company policies and procedures
Attend and participate in the 5-minute shift handover meetings, toolbox meetings and other departmental or company communication forums
Report problems, issues and opportunities to the Packaging Supervisor
Actively participate in problem solving activities as requested
Undertake training and assessment in induction units, as specified in the training plan
Participate in ongoing training and development and proactively seek learning opportunities
Complying with relevant legislation and the Vinarchy’s QSE policies, standards and procedures.

What You'll Bring

Desirable:
•   Experience in Packaging or a FMCG production environment
•   Basic computer literacy (able to perform basic functions in Microsoft Outlook, Word & Excel and enter data in database applications)
•   Understanding of lean manufacturing and continuous improvement principles
•   High Risk Work Licence (Forklift)

Essential:
•   Suited to working in manufacturing and production operations within a large-scale industrial environment
•   Meets all skill requirements - Grade 1 Packaging Operations
•   Effective literacy, numeracy and communication skills
•   Current Drivers Licence and ability to work shift work, weekends and complete reasonable overtime as required

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You’ll also have access to:

Staff wine allowance and access to unique wine specials 
Go Beyond Day - making a difference in your local community 
Access to an extensive online learning library 
Annual Flu Vaccination Program 
Employee Assistance Program 
Exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!

Vineyard Operator (Langhorne Creek, SA, Australia)

About Us

Vinarchy. Redefining Wine.

Formed in 2025 through the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is a bold new force in the global wine industry. With operations spanning Australia, New Zealand, Spain, Italy, South Africa, Chile, and the U.S., we manage the full wine journey—from grape to glass.
Our portfolio includes global icons like Jacob’s Creek, Hardys, and Campo Viejo and rising stars including Grant Burge, Petaluma, St Hugo, and Brancott Estate, plus many more. We are imaginative, ambitious, and unafraid to challenge convention as we shape the future of wine.
About the role

The Vineyard Operator is a full-time position that assists in growing quality fruit and developing our vineyards by performing various operational tasks in accordance to set standards under supervision. Due to the seasonal nature of the work, the position is required to work 12 hours shifts (day or night) during harvest or spray season, including on weekends.

About the role

The Vineyard Operator is a full-time position that assists in growing quality fruit and developing our vineyards by performing various operational tasks in accordance to set standards under supervision. Due to the seasonal nature of the work, the position is required to work 12 hours shifts (day or night) during harvest or spray season, including on weekends.

Key Responsibilities Include

• Ability to work autonomously and as part of a small vineyard team.
• Performing vineyard activities as per seasonal demands, including pruning, trellis and irrigation.
• Safe, efficient operation of equipment and machinery.
• Vine health activities including pest and disease monitoring and weed control, fertiliser application.
• Trellis maintenance including post driving, nailing and wire work.
• Maintaining records on vineyard activities.
• Undertake irrigation system maintenance.
• Reporting and administrative tasks.
• Housekeeping activities.
• Complying with company policies and procedures.
• Ensuring own personal safety and the safety of others.
• Ensuring all hazards, incidents and improvements are reported in a timely fashion.

What You Will Bring

· Proven team player who is committed to quality, safety and environment.
· Previous vineyard or agricultural experience (preferred).
· Ability to meet internal Grade 1, 2. 3 or 4 vineyard classification requirements.
· Good understanding of viticultural practices.
· Experience with tractor and machinery operation.
· Basic computer literacy skills.
· Use email and calendar applications to effectively communicate and time manage.
· Drivers Licence.

Desirable:

· Basic First Aid Certificate.
· Certificate or Diploma in Viticulture.
· Endorsement ‘F’ for forklift use – or forklift licence.
· Vineyard experience.
· Mechanical aptitude.
· Interest in viticulture and wine.
· Ability to relate well to other staff.

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

Vinarchy offers a competitive rewards package and the opportunity to work with a world-class team. You will also have access to:

• Staff wine allowance and access to unique wine specials.
• Paid Parental Leave.
• Loyalty Leave - earn up to 1-week additional annual leave after 5 yrs.
• Vinarchy Anniversary Day off.
• Go Beyond Day - making a difference in your local community.
• Access to an extensive online learning library.
• Annual Flu Vaccination Program.
• Employee Assistance Program.
• Exclusive employee discounts with national retailers.

Ready to redefine your future? APPLY TODAY!

Reliability Technician - Electrical (Rowland Flat St Hugo, SA, Australia)

About Us

Vinarchy. Redefining Wine. 

About the Role

We are now recruiting for a Reliability Electrical Technician to join our Maintenance team in our packaging facility based in Rowland Flat, South Australia. In this role you will be exposed to industrial automation and required to troubleshoot, maintain and optimise performance of the associated electrical equipment, while providing day to day operational support to Packaging Production.

You will be based in the Rowland Flat, South Australia.

This is a full-time and permanent shift working role.

Key Responsibilities

•   Investigate and correct plant failures, participate in RCA (Root Cause Analysis) on specific failures / reliability issues
•   Efficiently complete planned and breakdown maintenance
•   Participate in the review and commissioning of new and existing equipment and processes
•   Be involved in project work
•   Isolate plant safely in accordance with the company’s policies and procedures
•   Follow safety policies and procedures
•   Ensure that apprentices follow safety policies and procedures
•   Highlight ways in which company safety procedures can be improved
•   Participate in risk assessments as required
•   Maintain good housekeeping and 5S standards
•   Identify and implement plant improvements
•   Ensure service provided meets internal service agreement
•   Ensure compliance with applicable standards/ legislation
•   Complete COC’s and other compliance documentation
•   Identify critical settings, components and identification and management of spares
•   Provide drawings and part numbers for parts replacement
•   Understand, adhere to and continually improve work instructions
•   Understand and adhere to departmental procedures
•   Record keeping and reporting of activities performed within the Computerised Maintenance Management System (CMMS)
•   Participate in ongoing training and development and proactively seek learning opportunities
•   Ensure a team approach (electrical and mechanical) is taken during all breakdown and project activities
•   Ensure work is being carried out according to maintenance procedures, professionally and to the highest standard
•   Maintain a presence in the production areas and be proactive in asking production personnel if any maintenance / breakdown issues / improvements required
•   Participate in Tier and team meetings
•   Ensure effective communication and handover between shifts
•   Effectively communicate plant alterations and conditions to production personnel
•   Contribute to the new product development (NPD) process via communication with relevant stakeholders
•   Communicate in a timely manner with production personnel during and after breakdowns so they are aware of status of repair/resolution

What You’ll Bring:

•   Unrestricted electrical worker’s licence (SA)
•   C class drivers licence
•   High level of literacy and numeracy (Year 11/ 12)
•   Computer literacy (intermediate) including MS office suite and data base systems including CMMS
•   Experience in FMCG / manufacturing multi shift production operation
•   High level troubleshooting and problem solving skills and logical decision-making ability
•   Ability to interpret technical drawings
•   Highly organised with attention to detail
•   Proactive approach with flexibility to adapt to change
•   Ability to interpret data, identify waste and a commitment to continuous improvement
•   Excellent communication skills and a strong commitment to a team culture

•   Prepared to undertake any additional training to complement the requirements of the position
•   Full Drivers License
•   Availability for shift work (including one Saturday per month) as rostered

Desirable:
•   Experience in operating under/ participating in TPM / 5S disciplines
•   PLC I & II
•   Allen Bradley PLC experience
•   Siemens S7 experience
•   AutoCAD experience
•   EWP and high risk Forklift license or willingness to obtain

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You’ll also have access to:

Staff wine allowance and access to unique wine specials 
Paid Parental Leave
Loyalty Leave  - earn up to 1-week additional annual leave after 5 yrs
Vinarchy Anniversary Day off 
Go Beyond Day - making a difference in your local community 
Access to an extensive online learning library 
Annual Flu Vaccination Program 
Employee Assistance Program 
Exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!

Maintenance, Fitter (Berri, Australia)

About Us

Vinarchy. Redefining Wine.

About the role

Vinarchy is looking for a Winery Maintenance Fitter to be responsible for the preventive maintenance, repair, and improvement of all mechanical systems and equipment across the winery. This role ensures minimal downtime and optimal efficiency of vintage equipment, fermentation equipment, filtration equipment, pumps, conveyors, and other winery systems.

This is a full time, shift working position based at Berri Estates Winery, SA.

Key Responsibilities Include:

Perform scheduled preventive maintenance on winery machinery and equipment
Diagnose and repair mechanical faults in all processing equipment including, tanks, pumps, presses, filtration equipment and conveyors
Maintain and troubleshoot pneumatic, hydraulic, and mechanical systems
Support installation and commissioning of new equipment
Ensure compliance with workplace safety, environmental, and food-grade standards
Respond promptly to breakdowns and minimize production downtime
Maintain accurate records of maintenance activities and parts usage
Work closely with production staff to understand operational issues and implement solutions
Assist with general facility maintenance
Maintain inventory of spare parts and report needs to management
Implementation of preventative maintenance programmes in the Winery facility
Recording maintenance activity on the maintenance computer system

What You'll Bring:

Functional:
• Relevant trade qualification (e.g., Certificate III in Engineering – Mechanical Trade).
• Experience in a winery, food/beverage processing, or manufacturing environment
• Strong mechanical aptitude and problem-solving skills
• Fork lift Licence
• Understanding of Tag out procedures.
• Understanding of working from height regulations
• Understanding of hot works regulations and procedures
• Fluid Power, Pneumatics and Hydraulics

Behavioural:
• The ability to work under pressure
• The ability to work on multiple tasks at the same time
• The ability to prioritise critical tasks and cope with changing priorities
• Excellent verbal communication skills
• Ability to work independently and as part of a team

Other:

• Manual handling
• Working at heights
• Confined space
• Hazardous substances
• Shift work

Why Join Us?

You’ll also have access to:
• Staff wine allowance and access to unique wine specials
• Paid Parental Leave
• Vinarchy Anniversary Day off
• Access to an extensive online learning library
• Annual Flu Vaccination Program
• Employee Assistance Program
• Exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!

Cellar Hand (Tanunda, SA, Australia)

About Us

Vinarchy. Redefining Wine.

About the role

Our team members operate a variety of plant and equipment throughout the winemaking process. Processes span vintage and non-vintage operations including crushing, pressing, juice additions, fermentation, filtrations, product transfers, blends, additions, barrel handling and others.

Key Responsibilities Include

Our Cellar Hands operate a variety of plant and machinery to begin the winemaking process, some of the tasks you may be involved in include;

• Follow instructions as provided by the Cellar leadership team and greater winemaking team.
• Adherence to standard operating procedures and work instructions.
• Record clear and accurate data on operations instructions and health and safety systems.
• Consistent adherence to safety and quality systems.
• Maintain general winery cleanliness and cellar hygiene.

What you'll bring

• Demonstrated competence in a broad range of cellar operations.
• A continuous improvement mentality
• Autonomy, and ability to work without direct supervision.
• Reliable team player with strong communication and problem-solving skills.
• A forklift licence (or willingness to obtain)
• Full Australian working rights – Citizenship, Permanent residency, or valid Visa
• Proactivity, excellent organisational skills, and a passion for premium wine!

Why Join Us?

You’ll also have access to:

• Staff wine allowance and access to unique wine specials
• Paid Parental Leave
• Vinarchy Anniversary Day off
• Go Beyond Day - making a difference in your local community
• Access to an extensive online learning library
• Annual Flu Vaccination Program
• Employee Assistance Program
• Exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!

Reliability Electrician (Berri, SA, Australia)

Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

About the role

You will be based in the Berri Estates Packaging in Berri, South Australia.

This is a full-time and permanent shift working role.

Annual Salary: $80,798 - $96,000 AUD + super + $650 AUD Wine Allowance.

Key responsibilities include:

Ensure safe work practices are followed in conjunction with Vinarchy policies and procedures
Implement and improve preventative maintenance programs
Breakdown repair and problem solving
Repair and maintain a wide range of process equipment and electrical infrastructure
Implement and commission projects/capex initiatives
Work closely with the Production team to achieve reliability and efficiency targets

What you'll bring:

Class 1 unrestricted electrical license
Proactive thinker who enjoys problem solving
A team player with a positive attitude
Continuous Improvement mindset
Excellent organisational skills and a passion for wine!

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team. You’ll also have access to:

Wine allowance and access to unique wine specials
Vinarchy Anniversary day off
Access to an extensive online learning library
Private Health Insurance Discounts
Annual Flu Vaccination Program
Employee Assistance Program
Various exclusive employee discounts

Ready to redefine your future? APPLY TODAY!

Alternative Products Technician (Berri, SA, Australia)

About Us

Vinarchy. Redefining Wine.

About the role

We are now recruiting for an Alternative Products Technician to join our Supply Chain and Operations team. This position includes all aspects of Alternative Product production at Berri Estates. Currently these products include Grape Juice, Grape Juice Concentrate, Condensate, Flavoured and Unflavoured Low and No Alcohol Products.

The successful candidate will be responsible for Grape juice processing throughout vintage and processing the product until it is due for dispatch in a package that is in specification.

You will be based at our Berri Estates Winery which is the largest combined Winery and Packaging Facility in the Southern Hemisphere with a proud heritage and world class technology. You will be part of a committed team, working alongside passionate colleagues with an ambitious change agenda. This is an integral site to the Vinarchy business where you will gain exposure and experience across diverse projects and opportunities.

This role is offered on a permanent full-time basis.

Key Responsibilities Include:

Strategic:

Work with customers on the product we can supply.
Receive orders and specifications of requirements.
Assess time frames and make recommendations.
Coordinate work through the winery and Laboratory.
Plan the operations as required.

Operational:

Understand the total process of making Grape and Wine Based Alternative Products such as, Grape Juice, Grape Juice Concentrate, Condensate, Flavoured and Unflavoured Low and No Alcohol Products.

Involvement in any NPD and trial work where grape and wines are used eg Low & No Alcohol Wines & wine products and flavoured products

Liaise with all stakeholders involved in the product.

Vintage roles will include, but not limited to Grape Juice Production, Yeast Culture Production, De-sludge, Ferment Monitoring,

Write and follow operations for the winery.

Understand and meet the required timelines of internal and external customer.

Audit results – Nil NCRs.

Audits of product in tank of juices, condensate, Wine Product, Low and No Alcohol (includes routine rummaging, tank tops, analytical checks)

Support winemaking team where required

Coordinate the Bulk Wine Purchase QA/Analysis

Co-ordinate and communicate all customer specific analytical & microbiological testing with Laboratory Team in a timely manner.

Participate in conference calls and meetings

What you’ll bring:

At least 5 years-experience in the wine industry
Food technology, Winemaking & Laboratory experience
Excellent organisational skills
Good understanding of wine/food production
Excellent verbal and written skills.
Strong on the Detail of the position.
Positive “Can Do” attitude.
Drivers Licence.
Full Australian working rights – Citizenship, Permanent residency or valid Visa
Autonomy and the flexibility to execute on strategy as well as deliver excellent hands-on work
Proactivity, excellent organisational skills and a passion for wine!

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You’ll also have access to:

Ready to redefine your future? APPLY TODAY!

Category Development Executive (Weybridge, United Kingdom)

About Us

Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

About the role

From grape to glass, from insight to action, we put the consumer and shopper at the heart of everything we do. We drive long-term thinking to create a sustainable future for the wine category and our business.

Reporting to the Senior Category Manager, you will be an integral part of a close-knit Category Team and be close alongside the Consumer Insights Team. Here you will build your skills and experience in a culture of personal and professional growth.

You will be responsible for building category growth in partnership with your own focus customers (retailers), building on our already strong category leadership position. In addition, you will equip and influence your Sales and Trade & Brand Marketing colleagues with category led analysis, recommendations and planning.

You will be in a culture where category management is objective and independent. You will have best in class category resources at your disposal. And you will be supported by a high calibre team, who you in turn will help mutually grow.

Key Responsibilities Include:

Develop and apply convenience retail expertise - be the go-to category expert about the convenience channel and its specific retailers (i.e. “customers”) - symbols, wholesale, independents.
Produce customer insights – responsible for all external category relationships with our Convenience customers. For them, you will convert data into insights. Make compelling category stories
Perform accurate performance analysis - track, report, review and explain the performance of the category and of Vinarchy in convenience.
Develop and maintain reports for customers and sales teams.
Identify sales opportunities and risks for Vinarchy in the Convenience channel - bring the independent and objective voice of category to influence commercial sales teams.
Support the Senior Category Manager in meeting the needs of a wider set of internal and external customers – work closely with the Senior Category Manager.
Master a wide set of tools in market data analysis and shopper insight including Nielsen (EPoS and Panel), Consumer Segmentation.
Formulate category vision - Support the creation of Vinarchy category vision and growth drivers. Share it with convenience customers.

Other Accountabilities

Brand planning - Contribute to annual brand planning with the voice of the category.
New product insights- work with the Brand, Insight and Sales teams to convert insight into compelling category-led selling stories for new products we are launching.
Team project work - contribute to one offs such as our annual Christmas Review or the show piece annual brand launch at “House of Vinarchy”.

What You’ll Bring:

Experience - Minimum of 1 year of experience in an FMCG environment in shopper insight, consumer insight or market data agency or in a role that collaborates with category management e.g sales, trade/brand marketing.
Graduate calibre.
IT Skills - Competent in Microsoft Office, including Excel and PowerPoint.
Data management - Able to take large datasets, usually market data, process and analyse them to find answers to questions and briefs
Communication & influencing - With support from your manager, be able to present and persuade in both written and verbal forms to internal and external stakeholders.
Time management - With support and direction, you structure your own available time. Be comfortable with more than one project on the to do list, be able to set realistic deadlines.
Always deliver what you commit. Consistently question the value of all work tasks and removes non-value-added activity.
Resilience - able to adapt flexibly and proactively in a fast-paced environment.
Team working - work as part of a team to achieve shared team and company goals.
Professional development - in conjunction with your manager, you will build and your follow your own bespoke Professional Development Plan (PDP).
Continuous learning - using your PDP, regular 1:1s with your manager, quarterly goals, you will be in a cycle of act-reflect-change so that you are continuously growing.
Psychological safety - The category team has a culture for ‘Growth Mindset’ and ‘Beginners Mind’. Whatever your experience and job, we share and receive all ideas and perspectives openly.
Celebration and recognition -We have an everyday rewards scheme. Nominate your colleagues and be nominated yourself.
Independent and Objective, as a principle, in all you do

Preferred Experience:

Use of Nielsen or Circana (was IRI) data, and / or Kantar data systems.
Also relevant, is loyalty card based software – e.g. Dunn Humby, SIP/Nectar, Quantium, Hive.

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You will also have access to:
Annual wine allowance and access to unique wine specials
Flexible working (Up to 2 days working from home)
Paid Parental Leave
Start your weekend early with our Fast Friday finishes!
Modern office located in Weybridge
Go Beyond Day - make a difference in your local community
Access to an extensive online learning library
Private Health Insurance Discounts & Annual Flu Vaccination Program
Employee Assistance Program & Various exclusive employee discounts

Ready to redefine your future? APPLY TODAY!

#LI/Hybrid

Customer Relationship Manager NZ (Auckland, New Zealand)

About us

Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy brings the best of these historic wine businesses into an exciting future, as one, new, exceptional global wine company.

Managing the entire wine supply chain - from grape to glass - Vinarchy produces wine in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, with employees in almost every continent around the world.

Vinarchy’s diversified portfolio includes our global pillars Jacob’s Creek, Hardys, and Campo Viejo, alongside growth drivers - Grant Burge Wines, Stoneleigh, Jam Shed, Brancott Estate, Mud House, St Hugo, St Hallett and Petaluma - that are accelerating the category globally. Croser, Tatachilla, Greasy Fingers, Cupio, Tapabrava, Castillo de Ibiza, J-Harden and Dolly Wines are the future stars driving the industry forward, while Ysios, Church Road and Bay of Fires are fine wine jewels crafted by some of the world’s best winemakers.

Innovative, ambitious and imaginative, Vinarchy challenges the conventions of the industry to lead, shape and grow the future of the wine category.

About the role

We are currently recruiting for a number of Customer Relationship Manager positions based in Auckland, reporting to the Head of Customer Service and Logistics APAC.

These positions will be responsible for delivering exceptional customer service and supporting end-to-end order fulfilment for both domestic and export operations, whilst acting as a key link within the supply chain teams to resolve service issues and ensure accurate system processes.

Key responsibilities include:

Deliver Exceptional Customer Service: Manage enquiries, complaints, and stakeholder communications to maintain high satisfaction levels.
Order Fulfilment & Logistics: Support stock checks, domestic/export fulfilment, export bookings, and coordinate with 3PL and freight forwarders.
Process Accuracy & System Management: Validate pricing, resolve EDI/ASN failures, process corrections, and ensure data integrity.
Claims & Returns Handling: Accurately manage customer claims, credits, and stock return procedures.
Cross-Functional Communication & Training: Act as liaison between customers and sales, and support training to uplift team capability.
Continuous Improvement & Reporting: Drive service improvements, maintain procedures, and analyse service metrics and basic financials.

What you'll bring

To succeed in this role, you’ll bring strong customer service skills with a proactive and solutions-focused mindset.

You'll need exceptional communication and relationship management abilities, along with a solid understanding of order fulfilment processes, export logistics, and inventory coordination.

You’ll also bring a drive for continuous improvement, strong analytical skills, and a collaborative approach to cross-functional support and training.

Experience with JDE will be highly regarded.

Why join us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You’ll also have access to:

Staff wine allowance and access to unique wine specials 
Paid Parental Leave
Loyalty Leave  - earn up to 1-week additional annual leave after 5 yrs
Vinarchy Anniversary Day off 
Go Beyond Day - making a difference in your local community 
Access to an extensive online learning library 
Annual Flu Vaccination Program 
Employee Assistance Program 
Exclusive employee discounts with national retailers

Ready to redefine your future? APPLY TODAY!