Front of House Host

About Us

Vinarchy. Redefining Wine. 

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.

About the role

The purpose of this role is to welcome and engage guests by delivering warm, attentive, and professional service within our restaurant, ensuring every visitor enjoys a memorable dining experience that reflects our brand values and hospitality standards.

As a host, you will oversee guest arrivals, reservations, and seating flow, support the Restaurant & Cellar Door team on a day-to-day basis under limited supervision, and uphold Company Standard Operating Procedures.

This role will also support with daily housekeeping duties and stock management processes, while ensuring that a passion for food, wine, and delivering an exceptional level of guest experience remains at the forefront of everything we do.

You will be employed on an hourly basis, with your specific hours to be determined by the needs of the business. This position is a part time permanent position (12 hours a week guaranteed minimum); the role will primarily be based at the St Hugo Grant Burge Cellar Door & Restaurant and have a specific focus on Restaurant operations.

Key Responsibilities:

• Ability to perform a range of food and beverage operations according to work instructions in a team environment
• Responsibility to drive sales and Wine Club sign-ups, to contribute to overall Brand Home KPI’s
• Responsibility to capture customer data at every opportunity, in-line with data capture strategy and company procedure to ensure legal compliance and to achieve Brand Home KPI’s
• Provide prompt and courteous service to customers
• Ability to work effectively in a team environment
• Demonstrated attention to detail
• Ability to work autonomously within an environment of accountability and responsibility
• A commitment to adding value through continuous improvement and quality systems
• A demonstrated commitment to customer focused services and effective selling techniques
• Ability to evaluate wine quality and identify wine styles
• Ability to prioritise allocated work duties and manages time effectively
• Prepared to undertake training, learning and acquire knowledge through education and training
• A passion for wine that drives willingness to learn about other aspects of the wine business, and stay informed on emerging trends and the competitor landscape
• Commitment to the implementation of quality assurance principles in accordance with Company Policies and Procedures
• Ability to work across and deliver experiences in both St Hugo Grant Burge Wine Lounge and Restaurant operations at St Hugo
• Competent use of Point of Sale terminal and electronic banking facilities
• Attend and participate in work group meetings as required
• Actively participate in Company Training Programs and proactively seek learning opportunities

What You’ll Bring:

Essential

• Flexibility to work across a 7-day week, including evenings and events

• Prepared to undertake any additional training to complement the requirements of the position

• Basic literacy, numeracy and communication skills.
• Responsible Service of Alcohol Certificate
• Experience in a fast-paced wine-focused environment, or Café or Restaurant environment
• Proven track record in a sales environment
• Demonstrate a passion for wine, and desire to deliver quality wine experiences to customers

Desirable

• WSET qualification or other wine education programme
• Current First Aid Certificate
• Hospitality certification or equivalent
• Responsible Person badge
• Current Fire Warden certificate
• Barista experience
• Knowledge of other Cellar Door/ Hospitality offerings in the local area

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.

We offer a competitive rewards package and the opportunity to work with a world-class team.

You will also have access to: 

• Annual wine allowance and access to unique wine specials 

• Go Beyond Day - make a difference in your local community 

• Access to an extensive online learning library 
• Private Health Insurance Discounts & Annual Flu Vaccination Program 
• Employee Assistance Program & Various exclusive employee discounts

Ready to redefine your future?  APPLY TODAY!

At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.