IT Support Specialist, Rowland Flat
AU Rowland Flat Winery, SA, Australia
About us
Vinarchy - Redefining wine.
Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy brings the best of these historic wine businesses into an exciting future, as one, new, exceptional global wine company.
Managing the entire wine supply chain - from grape to glass - Vinarchy produces wine in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, with employees in almost every continent around the world.
Vinarchy’s diversified portfolio includes our global pillars Jacob’s Creek, Hardys, and Campo Viejo, alongside growth drivers - Grant Burge Wines, Stoneleigh, Jam Shed, Brancott Estate, Mud House, St Hugo, St Hallett and Petaluma - that are accelerating the category globally.
Croser, Tatachilla, Greasy Fingers, Cupio, Tapabrava, Castillo de Ibiza, J-Harden and Dolly Wines are the future stars driving the industry forward, while Ysios, Church Road and Bay of Fires are fine wine jewels crafted by some of the world’s best winemakers.
Innovative, ambitious and imaginative, Vinarchy challenges the conventions of the industry to lead, shape and grow the future of the wine category.
Role Details
Reporting to the Client Services Team Lead, you’ll be the primary point of contact for IT support across the Rowland Flat site, while also supporting the wider business.
You’ll work across Level 1 and Level 2 support, taking ownership of issues from initial contact through to resolution.
What this role offers:
- Broader exposure than a typical service desk role
- End-to-end ownership of support requests
- Variety across BAU support, troubleshooting and project work
- Exposure to a global, multi-site IT environment
- Clear pathway into Systems Administration or Infrastructure roles
Your Key Accountabilities
Key responsibilities
- Provide Level 1 and 2 support across hardware, software and business systems
- Set up, image and troubleshoot laptops and desktops
- Manage incidents and service requests through ITSM tools
- Support user onboarding, access and device lifecycle management
- Troubleshoot across Microsoft environments (M365, Intune, Entra ID / AD)
- Contribute to documentation and continuous improvement of processes
Technology environment
- Microsoft stack (Windows 10/11, M365, Intune, Entra ID)
- Device builds, patching and SOE management
- Mix of corporate and operational users across multiple sites
About You
You will have:
- 2+ years’ experience in IT Support / Service Desk / Desktop Support
- Strong experience across Microsoft environments
- Able to troubleshoot and resolve technical issues independently
- Strong communication skills with a customer-focused approach
- Proactive, organised and comfortable managing competing priorities
Location
- Based at Rowland Flat (Barossa Valley)
- Best suited to candidates based in the Barossa or Northern Adelaide region, or those open to commuting.
Who are we?
About Vinarchy
Vinarchy is a global wine business bringing together a portfolio of well-known brands. As a newly formed organisation, we are building a consistent and scalable IT environment to support our teams across multiple regions. Please see our video for more information.
Apply now
Please submit your CV or a short expression of interest outlining your experience and interest in the role.
At Vinarchy, we are dedicated to building a diverse, dynamic and inclusive culture and are proud to be an equal opportunity employer.
Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role‑appropriate pre‑employment screening.
If you are contacted by us and require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.