Brand Home Supervisor - Church Road

About Us

Vinarchy. Redefining Wine. 

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.

About the Role

We're looking for a Brand Home Supervisor to be based at our highly acclaimed Church Road winery that is known for their commitment to excellence in winemaking that has lasted over 125 years - based in the heart of Hawke's Bay, New Zealand. The Brand Home Supervisor is responsible for delivering a quality brand experience for every visitor, creating brand loyalty whilst achieving the overall commercial aspirations of the business. The purpose of this role is to educate all visitors to the site by communicating the brand story with confidence through tutored wine tastings and tours. The Brand Home Supervisor is required to direct team members to enhance and maximize visitor experiences.

The position will be flexible to undertake the various tasks required each day to operate the Visitor Centre, as directed by the Brand Homes Manager. It is essential that this role works effectively as part of a team and enjoys the variety and interaction with consumers.

This is a full time permanent opportunity.

Key Responsibilities

Staff development & Customer Service

• Deliver the brand story through tutored tasting and tours
• Maintain a professional work environment including site cleanliness, uniform and appearance.
• Complete all training as required to fulfil the requirements of liquor licensing, wine education and to conduct a tutored wine tasting and tour.
• Assist in giving ongoing training to team members in line with the skills matrix
• Feedback all customer service communication ensuring processes and standards are maintained.
• Support team development through on the job training of tasting and experience module.
• Assists customers in finding products, making selections and purchasing items.
• Maintains a favourable working relationship with all Vinarchy employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Site security – ensure the building is left secure when unattended.

Planning, Communication & Reporting

• Report customer feedback to the Brand Homes Manager to ensure procedure and processes are adhered to and modified where appropriate.
• Manage and action Cellar Door and Experience Email inboxes
• Contribute to all staff meetings.
• Manage experience and tasting bookings systems

Budgets & Business

• Strive to achieve daily, weekly & monthly sales objectives
• Strive to achieve weekly and monthly wine club acquisition targets
• Manage daily staff levels to business requirements
• Bring innovative ideas to drive overall business to the cellar door
• Assist with stock control and daily reconciliations, manage stock ordering
• Assist with wine library management / develop monthly CD back vintage promotions
• Manage third party wine orders

Health, Safety & Compliance:

• Adhere to company QSE (Quality, Safety, Environment) policies and procedures, including responsible service of alcohol and workplace safety.
• Actively participate in training, CSR activities, and report any risks or concerns related to safety, product integrity or compliance.
• Behaving in a manner that does not put the safety and integrity of you, others, the environment or the company at risk.
• Treating all people with respect and in accordance with the company’s policies

What You'll Bring

Essential

• Previous Restaurant, Hotel or Cellar Door supervisor experience
• Previous wine retail experience
• An appreciation and understanding of wine and wine styles
• Proven high standard of customer service skills, eye for details
• Prepared to work a seven-day roster
• Ability to present to groups up to fifty guests (public speaking)
• Ability to work competently under pressure
• Committed to team, company and excellence
• Self-discipline and initiative
• The work requires some physical exertion such as long periods of standing; recurring bending, crouching, reaching, or similar activities; recurring lifting of moderately heavy items such as wine cartons and merchandise boxes. The work may require specific but common physical characteristics and abilities such as lifting up to 12kg

Desirable

• Current liquor licence
• Liquor industry experience
• Wine/product knowledge
• Booking / POS system experience
• WSET 2 or above / Sommelier equivalent
• Hawkes Bay & NZ wine knowledge
• First aider
• Forklift license

Why Join Us?

Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success.  

We offer a competitive rewards package and the opportunity to work with a world-class team.  

You’ll also have access to: 

• Annual wine allowance and access to unique wine specials 
• Paid Parental Leave
• Go Beyond Day - make a difference in your local community 
• Access to an extensive online learning library 
• Private Health Insurance Discounts & Annual Flu Vaccination Program 
• Employee Assistance Program & Various exclusive employee discounts

Ready to redefine your future? APPLY TODAY!

At Vinarchy, we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.